Privacy Policy

In addition to being bound by strict German and European legislation concerning data privacy, Lufthansa Bombardier Aviation Services wishes to assure you of its strong commitment to the following principles which, in certain aspects, go even further than the current legislation. Lufthansa Bombardier Aviation Services feels a strong need to observe a balance between offering personalized services to its customers and safeguarding the individual's right to data privacy. In the event of any questions or issues concerning this Privacy Policy, please contact our Data Security Officer. 


  • Lufthansa Bombardier Aviation Services does not collect personally identifiable information through the Internet or otherwise unless you explicitly choose to provide this information. If Lufthansa Bombardier Aviation Services collects information, it will only be for clearly specified purposes.
  • When you choose to provide us with information, it is kept strictly confidential. We do not sell, share or in any way disclose the information obtained for specific purposes to third parties unless obliged to do so by law and/or legal proceedings (e.g. court orders).
  • The data our customers provide us with is discarded as soon as the original purpose is no longer relevant or the customer informs us that he/she desires the data to be discarded.
  • Whenever Lufthansa Bombardier Aviation Services collects personal data, the latest security technology is used. Currently, an SSL is in use to make sure that third parties (e.g. ISPs, network companies, etc.) cannot access the content transmitted via the Internet.
  • We make every effort to keep data given to us accurate and up to date, and we will process requests for updates quickly and reliably.
  • We make sure that our staff are trained to adhere to these standards. Our employees sign a statement of commitment to these principles.

Personalized Services

In order to optimize and personalize our online services to meet your needs, we employ a technology called cookies for personalized sessions. We assure you that we discard this information as soon as you terminate the session. The information collected to optimize our Internet site (e.g. domain name, pages viewed, number of visits, time spent on our site) is only used to improve the website and its content. The analysis of this data preserves the anonymity of our customers. 

Internet Links

We are aware that quite a few parties on the Internet do not adhere to these principles. We do not accept any responsibility for the behavior and practices of third parties involved. Although we try to make sure that sites we link to adhere to the principles mentioned above, we are not responsible for the content and privacy policy employed by other Internet sites, carriers, and ISPs. 


A cookie is a small element of data that can be exchanged between an Internet site and a client's browser. It can be stored on either side to enable the Internet application to recognize the client upon their return. You can set your browser to notify you when you receive a cookie, and you may choose to accept the cookie or not. If you do not accept the cookie, the corresponding Internet page cannot be accessed. If you accept the cookie, you can delete it from the file (cookies.txt) or from the directory (e.g.: ..\WINNT\cookies\...) after the session. 

SSL (Secure Socket Layer)

We employ a technology called SSL to make sure that confidential data cannot be intercepted by third parties. To ensure this level of security, the Lufthansa Bombardier Aviation Services Internet server bears a certificate in keeping with common practice in e-business. This certificate is issued by a security provider. In the case of Lufthansa Bombardier Aviation Services, the provider is "TC TrustCenter GmbH", which is based in Hamburg. "TC TrustCenter" is known and accepted automatically by your browser as an official security provider in the case of Version 5.01 and higher for MS Internet Explorer or Version 4.5 and higher for Netscape Communicator. Please refer to the corresponding user manuals made available to you when you get your authorization for further technical details. 


In Europe, the following legislation applies to the subject of data privacy:

DIRECTIVE 95/46/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of October 24, 1995, on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

In Germany, this directive is implemented by the "Bundesdatenschutzgesetz". In addition, the following legislation is of relevance to this subject: "Teledienstegesetz" and "Teledienstedatenschutzgesetz".

Lufthansa Technik has appointed Dr. Barbara Kirchberg-Lennartz as the Data Security Officer, also responsible for Lufthansa Bombardier Aviation Services. She can be reached as follows:

Dr. Barbara Kirchberg-Lennartz
Deutsche Lufthansa AG
60546 Frankfurt