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Bombardier Continues Global Customer Service Expansion, Sets Stage for OEM Service in Europe
• Bombardier setting the stage to establish a wholly-owned service center in Berlin following agreement with of Lufthansa Technik AG and ExecuJet Aviation Group AG • Key strategic move for Bombardier to grow customer support network as company focuses solely on business aviation • OEM-trained team in Berlin facility will provide customers with Bombardier's full suite of world-class aftermarket MRO expertise and capabilities • Bombardier continues to invest in an extensive worldwide expansion of its customer services network in Europe, Asia and North America
Montreal, Sept 29, 2020 – Bombardier today announced that the company has entered into share purchase agreements with each of Lufthansa Technik AG and ExecuJet Aviation Group AG to acquire all of the issued and outstanding shares of Lufthansa Bombardier Aviation Services (LBAS) that it does not own. This transaction enables Bombardier to further expand its worldwide customer support footprint by establishing a wholly-owned service centre in Berlin. The transactions are subject to customary closing conditions with closings anticipated to occur before the end of the year.
"Bombardier has had a strong presence in Germany for many years, and we are proud that these significant transactions will continue to grow our presence in Europe as we work towards establishing a wholly-owned Bombardier service centre in Berlin," said Jean-Christophe Gallagher, Vice President and General Manager, Customer Experience, Bombardier Aviation. "This investment is critical to the expansion of our service footprint in Europe and around the world, and as the service centre is set to become a wholly-owned Bombardier service centre, our customers will benefit from even more advantages and expertise offered by the OEM."
Strategically located at Berlin-Schönefeld airport, the service centre has been providing exceptional MRO services to Bombardier business aircraft customers since 1997. With more than 160,000 sq. ft. (15,000 sq. metres) of service capacity and 240 highly-skilled employees on site, the service centre provides customers with the highest-level maintenance and support for Bombardier's growing fleet of Learjet, Challenger and Global business jets based in Europe, Russia, Africa and the Middle East. The service centre has received several awards for its technical excellence and customer satisfaction, thanks largely to an experienced and dedicated workforce. Among its many milestones, it was named the best Authorized Service Facility in Europe multiple times and was the first in Europe to perform maintenance on Bombardier's flagship Global 7500 aircraft. The state-of-the-art service centre recently modernized and transformed its shop floor to maximize efficiencies and streamline processes, providing customers with an unsurpassed service experience.
"With this direction, we continue to develop new reasons for customers to bring their jets to this location – and seek new ways for customers to benefit from the highest quality standards displayed by the dedicated, skilled teams on site," added Gallagher. "As Bombardier charts a new course with its jet customers at the heart of our activities, we will continue to look for ways to actively grow the service footprint and optimize our service standard for our customers."
These announcements reflect the latest infrastructure investments aimed at enhancing Bombardier's worldwide customer service network. Recent announcements include the construction of a new, state-of-the-art service center at Miami-Opa Locka Executive Airport; the ongoing expansion of the Biggin Hill service center in London; the major expansion of our Singapore Service Centre at the Seletar Aerospace Park; new Line Maintenance Stations (LMS) at strategic locations in the U.S, Europe; and new products and services for customers, including the next steps in Bombardier's digital transformation.
With nearly 60,000 employees across two business segments, Bombardier is a global leader in the transportation industry, creating innovative and game-changing planes and trains. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficiency, reliability and safety.
Headquartered in Montréal, Canada, Bombardier has production and engineering sites in over 25 countries across the segments of Aviation and Transportation. Bombardier shares are traded on the Toronto Stock Exchange (BBD). In the fiscal year ended December 31, 2019, Bombardier posted revenues of $15.8 billion.
LBAS receives EASA Part-145 Line Maintenance approval for Bombardier Global 7500 Aircraft
- The European Aviation Safety Agency (EASA) granted Lufthansa Bombardier Aviation Services (LBAS) the approval to perform Line Maintenance Services and AOG services for the Bombardier Global 7500 business jet.
Whilst Bombardier is delivering its newest and largest aircraft type to the first customers, Lufthansa Bombardier Aviation Services (LBAS) is now ready to offer services for the industry's largest and longest-range aircraft. The European Aviation Safety Agency (EASA) granted Lufthansa Bombardier Aviation Services the approval to perform Line Maintenance Services at its home base in Berlin Schoenefeld. Moreover, LBAS can offer AOG services at any location worldwide for the Global 7500 business jet.
"With the EASA approval for Bombardier's new flagship aircraft, we meet the needs of our clients and we can support them during the Entry into Service phase," said Clemens Schrettl, Head of Sales and Marketing at Lufthansa Bombardier Aviation Services.
"In the near future we will be able to offer the complete range of Line and Base Maintenance Services for this aircraft type. Our hangar in Berlin Schoenefeld has already four maintenance bays capable of receiving the Global 7500 business jet. Furthermore, our NDT-, Batteries- and Wheels-Shops are prepared to handle the extra requests," added Sascha Leitner, CEO of Lufthansa Bombardier Aviation Services.
Lufthansa Bombardier Aviation Services is a leading full-service MRO provider in Europe, Russia, the Middle East and Africa. With 250 highly qualified personnel, Lufthansa Bombardier Aviation Services provides optimal support for operators of Bombardier Global, Challenger and Learjet business aircraft.
The service spectrum encompasses the entire palette of maintenance and overhaul services (line and base maintenance), such as routine inspections (engines, fuselage, APU) along with VIP cabin modifications and conversions. A Mobile Repair Party (MRP) is available to customers around the clock.
With a hangar facility of 8,600 square meters based at Berlin-Schoenefeld airport in Germany, Lufthansa Bombardier Aviation Services provides 12 maintenance bays.
(Bombardier, Challenger, Global, Global 7500 and Learjet are trademarks of Bombardier Inc. or its subsidiaries.)
Celebrating the 1.000th »nice« system with Bombardier
- Media reception at the EBACE 2019 static display 10,000 USD donation to the Corporate Angel Network
Lufthansa Technik AG and Bombardier are celebrating the installation of the 1,000th »nice« cabin management (CMS) and inflight-entertainment (IFE) system. Representative »nice« systems are installed on the Bombardier Learjet 75, Challenger 350 and Challenger 650, and the Global 7500 aircraft at the static display of this year's European Business Aviation Conference and Exhibition (EBACE) in Geneva.
To commemorate the recent milestone, Bombardier and Lufthansa Technik will host a catered media reception Tuesday from 12:30 to 13:00 at the Challenger 350 aircraft parked at the static display - lot #SD_400. Representatives from the media will have the opportunity to take photos and meet the key people behind the »nice« cooperation between Lufthansa Technik and Bombardier.
"Bombardier aircraft are renowned for their impeccable design, superior comfort and their use of the latest advanced technologies, including the »nice« system, which ensures exceptional cabin efficiency," stated Brad Nolen, Vice President, Marketing and Product Strategy, Bombardier Aviation. ‘'Providing instant access to an array of cabin entertainment and connectivity settings, Lufthansa Technik's cutting-edge »nice« system allows for effortless control and elevates the overall in-flight experience of our customers."
"This year, at least one »nice« shipset leaves our Hamburg base every second day on its way for installation in a new business jet," stated Andrew Muirhead, Vice President Product Division Original Equipment Innovation at Lufthansa Technik. "Thanks to the trust placed in us by Bombardier, it has become what it is today, the leading line-fit CMS/IFE system for business aircraft all over the world."
Being at the forefront of CMS/IFE since its introduction on the market, »nice« has been continually enhanced over the years, adapting not only to current technology but also introducing advanced features which are well ahead of the competition. Meanwhile, the fourth generation of the system is in development - targeting customers who wish to personalize or customize their onboard experience, to a level yet to be experienced in a business jet cabin.